Outage in WithSecure

WithSecure Elements Portal: newly registered devices not appearing, profile changes not reaching endpoints

Resolved Major

January 19, 2026 - Started 27 days ago - Lasted about 20 hours
Official incident page

Incident Report

We are investigating an issue where newly registered devices do not appear in WithSecure Elements portal. Further, newly assigned profiles, profile changes do not reach endpoints.

Components affected

WithSecure Portal WithSecure Scan Nodes WithSecure Endpoints (Clients & Servers) WithSecure Detection Cloud

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Latest Updates ( sorted recent to last )

RESOLVED 26 days ago - at 01/20/2026 09:52AM

This incident has been resolved.

MONITORING 26 days ago - at 01/19/2026 07:26PM

We have restored the service.
You may see outdated information in WithSecure Elements Portal until all data has been updated.
We estimate that all data has updated by 04:00 UTC.

IDENTIFIED 26 days ago - at 01/19/2026 06:37PM

We are actively working on this issue and treating it as a top priority.

IDENTIFIED 26 days ago - at 01/19/2026 04:17PM

We are continuously working on a fix for this issue.

IDENTIFIED 27 days ago - at 01/19/2026 02:13PM

We have identified further symptoms:
- Newly registered devices do not appear in the WithSecure Elements Portal.
- Removed devices reappear after page refresh.
- Assigned or updated profiles do not go through to the devices
- Operations sent from the WithSecure Elements Portal not going through to the clients
- Unmanaged devices (WithSecure Exposure Management) are not shown or updated

We continue working on the issue with the highest priority.

INVESTIGATING 27 days ago - at 01/19/2026 01:45PM

We are investigating an issue where newly registered devices do not appear in WithSecure Elements portal. Further, newly assigned profiles, profile changes do not reach endpoints.

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