Outage in WithSecure

Contact Support form not working

Resolved Major

January 21, 2026 - Started 25 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 01/21/2026 03:31PM

The issue has been resolved.
If you have submitted a support request and have not received a reply from our system with a case number, your request has not reached us.
We kindly ask you to submit your request again.

We apologize for the inconvenience caused.

INVESTIGATING 25 days ago - at 01/21/2026 01:59PM

We are investigating an issue with our "contact support" webform.
Submissions do not reach our ticketing system and no error message is displayed.
While we investigate the issue, we ask Partners to submit support requests through Partner Portal.
Eligible customers can submit support requests through eService portal.
In urgent matters, please give us a call.
Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

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