Outage in Workato

Workbot for Slack slash commands fail with dispatch_failed error

Resolved Major
March 01, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an incident affecting our platform. Customers might experience an elevated number of dispatch_failed errors using Workbot for Slack. We will provide additional information on all affected components as soon as it becomes available.
Components affected
Workato Workbot for Slack
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/01/2024 05:25PM

After further monitoring, this incident is now considered resolved. Slash commands in Workbot for Slack are now working correctly. If you continue to experience any issues, please contact Workato Support at support.workato.com.

MONITORING 10 months ago - at 03/01/2024 04:58PM

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

IDENTIFIED 10 months ago - at 03/01/2024 02:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 03/01/2024 02:22PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 03/01/2024 02:16PM

We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.

INVESTIGATING 10 months ago - at 03/01/2024 02:16PM

We are currently investigating an incident affecting our platform. Customers might experience an elevated number of dispatch_failed errors using Workbot for Slack. We will provide additional information on all affected components as soon as it becomes available.

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