Outage in Workato
Workato Go Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Workato Go experienced a 3.2-hour service disruption caused by an AWS incident that prevented users from accessing the application and affected knowledge base creation and retrieval capabilities. The outage completely blocked access to Workato Go and rendered knowledge base ingestion services non-functional. Service was fully restored with all capabilities functioning normally after the underlying AWS issue was resolved.
We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/08/2026 04:23AM
Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
IDENTIFIED
1 day ago - at 05/08/2026 02:55AM
We are continuing to investigate the issue affecting Workato Go, which is related to an ongoing incident with AWS. The following capabilities are currently impacted:
- Access to Workato Go is unavailable
- Knowledge base creation is impacted as ingestion services are currently down
- Knowledge base retrieval is unavailable; data from configured knowledge bases cannot be retrieved until this issue is resolved
We are actively monitoring the situation and will provide further updates.
Reference: AWS Service Health Dashboard – https://health.aws.amazon.com/health/status
INVESTIGATING
1 day ago - at 05/08/2026 01:20AM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 05/08/2026 01:17AM
We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.
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