Outage in Workato

Genie Conversation Service Degradation

Resolved Minor

May 08, 2026 - Started about 16 hours ago - Lasted 9 minutes
Official incident page

Incident Report

Summary AI Generated

Workato's Genie Conversation service experienced degradation for 9 minutes, causing conversation pages to not display new chat events and preventing Genie test mode from functioning properly. The issue affected some customers' ability to see real-time chat updates and test Genie functionality. The service was restored after active remediation efforts by the Workato team.

We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.

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Latest Updates ( sorted recent to last )

IDENTIFIED about 16 hours ago - at 05/08/2026 01:51PM

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