Outage in Workato
Genie and AIRO Not Responding in Workato UI
Resolved MinorIncident Report
Summary AI Generated
Genie and AIRO chat features in the Workato UI were unresponsive for approximately 1.1 hours, with queries stuck on "Thinking…" without returning results. Genie integrations via Slack, Microsoft Teams, and Workato Go remained unaffected. The issue was resolved and affected customers were advised to retry their queries.
We are investigating an issue affecting Genie and AIRO chats in the Workato UI. Since approximately 02:58 UTC, these chats may stay on "Thinking…" and not display a response. Genies used through Slack, Microsoft Teams and Workato Go are not affected. We will share additional information as soon as it is available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/20/2026 06:05AM
This issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
INVESTIGATING
4 days ago - at 10/20/2026 04:59AM
We are investigating an issue affecting Genie and AIRO chats in the Workato UI. Since approximately 02:58 UTC, these chats may stay on "Thinking…" and not display a response. Genies used through Slack, Microsoft Teams and Workato Go are not affected. We will share additional information as soon as it is available.
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