Outage in Workiva

Documents Not Loading in Production EU Environment

Resolved Major
January 16, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently observing problems with customers loading documents in the EU Production environment.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/16/2025 05:12PM

Between 8:04 AM CT to 9:26 AM CST, we experienced we experienced a degradation with an internal platform component that resulted in delayed document loads. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

MONITORING about 2 months ago - at 01/16/2025 03:30PM

Mitigating steps have been taken. We will continue to monitor the situation closely and provide updates as soon as possible.

INVESTIGATING about 2 months ago - at 01/16/2025 02:52PM

We're currently observing problems with customers loading documents in the EU Production environment.

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