Outage in Workiva

Exports failing

Resolved Major
February 18, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports that US Production users are experiencing issues with imports and exports failing. Initial investigation indicates that the issue is affecting PDF and DOCX exports as well as XBRL generations. We will provide an update as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 02/18/2025 06:51PM

Reports show that the incident regarding imports, exports and XBRL generations is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.

IDENTIFIED 9 months ago - at 02/18/2025 06:25PM

We have identified reports that US productions users are experiencing issues with imports and exports failing - affecting, PDF, DOCX and XBRL generations - and are working on the fix. We will provide an update as soon as possible.

INVESTIGATING 9 months ago - at 02/18/2025 06:11PM

We are currently investigating reports that US Production users are experiencing issues with imports and exports failing. Initial investigation indicates that the issue is affecting PDF and DOCX exports as well as XBRL generations. We will provide an update as soon as possible.

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