Outage in WorkOS

Radar SMS challenge failures for phone numbers in mainland China (+86)

Major

October 15, 2026 - Started about 1 hour ago
Official incident page

Incident Report

We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an update as more information becomes available.

Components affected

WorkOS Dashboard

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Latest Updates ( sorted recent to last )

MONITORING 26 minutes ago - at 10/15/2026 05:55PM

We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.

INVESTIGATING about 1 hour ago - at 10/15/2026 05:17PM

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