Outage in Xero

Global: Xero - We are aware some customers are experiencing errors navigating and accessing Xero

Resolved Major
October 02, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are aware some customers trying to navigate in Xero are experiencing errors. Our team is investigating this with urgency. We thank customers for their patience during this time and apologise for the inconvenience. Status Last Reviewed: 3:57am UTC
Components affected
Xero
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 06:44AM

Our team has resolved an issue impacting some customers trying to navigate in Xero, including in invoicing. We apologise to our customers and thank you for your patience during this time.

A product release caused our invoicing feature to become unavailable. We have rolled back the release and customers can use invoicing as normal

Status Last Reviewed: 6:44am UTC

MONITORING 3 months ago - at 10/02/2024 06:20AM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 10/02/2024 06:13AM

Our team has implemented a fix and we are currently monitoring the results. We apologise for the issue this has caused.

Status Last Reviewed: <6:13am UTC>

INVESTIGATING 3 months ago - at 10/02/2024 04:48AM

We’re aware some customers continue to experience errors navigating Xero including errors loading the dashboard, working in bills, new invoicing and in some other products.

We know when there’s an issue, customers want as much information as possible about what is happening and when the issue will be resolved. Our team is continuing to investigate this with urgency.

We apologise to our customers and thank them for their patience during this time.

INVESTIGATING 3 months ago - at 10/02/2024 03:49AM

We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.

Status Last Reviewed: 3:48am UTC

INVESTIGATING 3 months ago - at 10/02/2024 03:36AM

We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.

INVESTIGATING 3 months ago - at 10/02/2024 03:22AM

We are continuing to investigate this issue. We thank customers for their patience during this time and apologise for the inconvenience.

Status Last Reviewed: 3:48am UTC

INVESTIGATING 3 months ago - at 10/02/2024 02:05AM

We are aware some customers trying to navigate in Xero are experiencing errors. Our team is investigating this with urgency.

We thank customers for their patience during this time and apologise for the inconvenience.

Status Last Reviewed: 3:57am UTC

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