Outage in Xero

Global: XPM - users unable to submit time entries

Resolved Minor
December 10, 2024 - Started 11 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that customers trying to enter a time entry in Xero Practice Manager are experiencing an error. Our team is investigating this with urgency. Status Last Reviewed: 11:02pm UTC
Components affected
Xero Practice Manager
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/10/2024 11:29PM

Our team has resolved the issue impacting customers trying to enter time in Xero Practice Manager. We apologise for any inconvenience this has caused.

Our technical team identified this was caused by poor network connectivity and has restored service.

MONITORING 11 days ago - at 12/10/2024 11:12PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 11:11pm UTC

INVESTIGATING 11 days ago - at 12/10/2024 10:44PM

We are aware that customers trying to enter a time entry in Xero Practice Manager are experiencing an error. Our team is investigating this with urgency.

Status Last Reviewed: 11:02pm UTC

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