Outage in Xero

Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue

Resolved Minor
September 24, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

Incident Report

We've contacted the internet service provider for more information. Customers can access Xero via mobile data or another internet service provider as normal. Status Last Reviewed: 7.22PM UTC
Components affected
Xero

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/25/2025 02:07AM

Our team has received confirmation that the issue impacting customers based in the Philippines on a speicific internet service provider from accessing Xero has been resolved.

We recommend reaching out to your internet service provider if you are experiencing any further issues.

IDENTIFIED about 1 month ago - at 09/24/2025 07:25AM

We've contacted the internet service provider for more information.

Customers can access Xero via mobile data or another internet service provider as normal.

Status Last Reviewed: 7.22PM UTC

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