Outage in Xero

Philippines - Some customers may be experiencing errors in Xero due to an internet service connection issue

Resolved Minor
September 24, 2025 - Started 13 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We've contacted the internet service provider for more information. Customers can access Xero via mobile data or another internet service provider as normal. Status Last Reviewed: 7.22PM UTC
Components affected
Xero
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 09/25/2025 02:07AM

Our team has received confirmation that the issue impacting customers based in the Philippines on a speicific internet service provider from accessing Xero has been resolved.

We recommend reaching out to your internet service provider if you are experiencing any further issues.

IDENTIFIED 13 days ago - at 09/24/2025 07:25AM

We've contacted the internet service provider for more information.

Customers can access Xero via mobile data or another internet service provider as normal.

Status Last Reviewed: 7.22PM UTC

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