Outage in Xero
Global: Projects - Delay in Data Syncing to Projects
Resolved MinorIncident Report
Summary AI Generated
Xero's Projects feature experienced a 12.3-hour outage where customers encountered errors when creating new projects and delays when making changes to existing projects. The issue affected project creation functionality and data synchronization across the platform. The team implemented a fix that restored project creation and editing capabilities, with full resolution achieved once the system caught up with delayed data updates.
We are aware that some customers are experiencing errors when trying to creating a new Project and may see delays when making changes to existing Projects. We have identified what is causing this issue for our customers.
This is our top priority and we will update you as soon as we can.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 02/27/2026 01:20PM
Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused.
IDENTIFIED
4 days ago - at 02/27/2026 07:51AM
Our team has implemented a fix and customers can now create and edit Projects in Xero. We are aware that some customers may still experience delays in data updating in Projects.
The team is continuing to work on a fix for this issue as a priority. Thank you for your patience during this time.
IDENTIFIED
5 days ago - at 02/27/2026 03:15AM
We are aware customers are experiencing errors when trying to create a new Project in Xero, and may experience delays when making changes to existing Projects. We have identified the cause of the issue and our team is working on a fix. We are working on this as a priority and will update you as soon as we can. Thanks for your patience during this time.
IDENTIFIED
5 days ago - at 02/27/2026 01:05AM
We are aware that some customers are experiencing errors when trying to creating a new Project and may see delays when making changes to existing Projects. We have identified what is causing this issue for our customers.
This is our top priority and we will update you as soon as we can.
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