Outage in Xero
AU & NZ: Tax - Some customers may be experiencing errors when loading AU and NZ tax returns
Major
February 03, 2026 - Started about 5 hours ago
Official incident page
Official incident page
Incident Report
We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 hour ago - at 02/03/2026 09:24AM
We are continuing to work to resolve this issue impacting AU and NZ tax. We expect impact to be resolved by late afternoon UTC. We apologise for the inconvenience.
IDENTIFIED
about 4 hours ago - at 02/03/2026 07:04AM
We are continuing to work towards resolving this issue.
IDENTIFIED
about 4 hours ago - at 02/03/2026 06:15AM
We have identified what is impacting customers trying to access AU and NZ tax returns.
This is our top priority and we will update you as soon as we can.
INVESTIGATING
about 5 hours ago - at 02/03/2026 05:36AM
We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.
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