Outage in Xero

AU & NZ: Tax - Some customers may be experiencing errors when loading AU and NZ tax returns

Resolved Major

February 02, 2026 - Started 3 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.

Components affected

Xero Practice Manager Xero Tax (Australia)

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/03/2026 04:29PM

Our team has resolved the issue causing customers to receive errors in XPM when trying to access NZ and AU tax returns. We apologise for any inconvenience. This was caused by a release which has been rolled back.

IDENTIFIED 3 months ago - at 02/03/2026 09:24AM

We are continuing to work to resolve this issue impacting AU and NZ tax. We expect impact to be resolved by late afternoon UTC. We apologise for the inconvenience.

IDENTIFIED 3 months ago - at 02/03/2026 07:04AM

We are continuing to work towards resolving this issue.

IDENTIFIED 3 months ago - at 02/03/2026 06:15AM

We have identified what is impacting customers trying to access AU and NZ tax returns.

This is our top priority and we will update you as soon as we can.

INVESTIGATING 3 months ago - at 02/03/2026 05:36AM

We are aware some customers are experiencing errors when loading AU and NZ tax returns. Our team is investigating this with urgency.

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