Outage in Xero
Global: Hubdoc - Errors and performance issues
Resolved MajorIncident Report
Summary AI Generated
Xero's Hubdoc service experienced a major outage for 1.5 hours, causing error messages, performance issues, and login problems that prevented users from accessing the service or resulted in extremely slow loading times. The technical team identified poor network connectivity as the root cause and implemented a fix to restore normal service functionality.
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
Components affected
Xero HubdocTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/16/2026 10:58AM
Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc.
Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.
INVESTIGATING
5 days ago - at 04/16/2026 09:29AM
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
source IsDown
Users report possible problems with Xero (Hubdoc)
Reports started about 1 hour before official outage was reported
Users are reporting issues affecting Hubdoc.
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