Outage in Xero
UK: MTD IT - Some customers receiving errors
Resolved MinorIncident Report
Summary AI Generated
**Xero UK – MTD IT Errors (4.4 hours)** Some UK customers experienced errors and timeouts when using Making Tax Digital for Income Tax (MTD IT), caused by a fault with HMRC's services. Xero engaged HMRC to investigate and the issue was fully resolved after approximately 4.4 hours.
We are aware some customers are receiving errors or time outs when trying to use MTD IT. This is due to an error being received from HMRC's services. We have contacted HMRC to investigate.
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 11/14/2026 10:38PM
The issue with HMRC causing some customers to experience errors with MTD IT has now been resolved.
IDENTIFIED
1 day ago - at 11/14/2026 06:17PM
We are aware some customers are receiving errors or time outs when trying to use MTD IT. This is due to an error being received from HMRC's services. We have contacted HMRC to investigate.
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