Is Xero Hubdoc Down? Check the current Xero Hubdoc status

Xero Hubdoc is operational

Updated

Xero Hubdoc not working for you?

Monitoring Xero since April 2020. Learn more

Total Incidents in 2025

0 incidents

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Current Xero official ongoing incidents

No incidents reported in Xero's status page

IsDown pulls data from Xero's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Xero Hubdoc issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Xero Hubdoc problems

  • K

    Katie

    3 days ago

    'an error occurred' when trying to process documents in hubdoc to Xero. Not uploading to Xero

  • J

    Juliet

    3 days ago

    Hubdoc is not publishing to Xero

  • J

    Jo

    3 days ago

    Invoices not syncing - green arrows going round and round and round

  • J

    Jessica

    3 days ago

    Documents will not sync to QBO or Google Drive.

  • C

    Chris

    3 days ago

    Hubdoc won't publish documents

  • R

    Risca

    3 days ago

    It wont upload documents to Xero

  • M

    Matthew

    3 days ago

    Hubdoc is badly buffering

  • C

    Chantelle

    3 days ago

    Hubdoc isn't processing invoices

  • L

    Lorraine

    3 days ago

    Hubdoc is not publishing invoices to Xero

  • C

    Carolyn

    3 days ago

    Invoices are not publishing over to Xero

  • L

    Lindsay

    3 days ago

    Just goes round and round and doesn't export the invoices to Xero...

  • R

    Rachael

    3 days ago

    Invoices not auto syncing or processing through, just keep getting the green arrows circling round.

  • M

    Mandy

    3 days ago

    Trying to publish through Hubdoc but just getting green circle of doom

  • C

    Christine

    11 days ago

    Will not upload to Xero. Spinning green arrows

  • C

    catherine

    11 days ago

    slow to process once publish & proceed has been clicked

  • M

    Marty

    11 days ago

    the publishing process is lagging then timing out

  • B

    Beverly

    17 days ago

    The approval process is not giving a final approval therefore sitting in awaiting payment

  • J

    Jaclyn

    24 days ago

    Hubdoc is taking a really long time to process receipts. it usually takes just a second or 2 but it's taking 30 - 60 secs per item

  • A

    Anthony

    about 1 month ago

    Email is returned as Address not found. I tried manually uploading, and I got an error message- server not available

  • J

    Jenny

    3 months ago

    Unable to load documents into Hubdoc

  • M

    Michelle

    3 months ago

    Processing is not working - can't publish receipts/documents

  • L

    Lisa

    3 months ago

    Documents won't publish to Xero

  • J

    Jo

    3 months ago

    not loading through to Xero, just keeps spinning

  • V

    Veronika

    3 months ago

    Still no luck on publishing bills to Xero :-( Is there NO feedback?

  • W

    Wendy

    3 months ago

    Not able to upload from Hubdoc to Xero - it's just spinning

  • D

    Delphine

    3 months ago

    When processing invoices are just going in circles .

  • S

    Sarah

    3 months ago

    Not publishing invoices to xero

  • E

    Ela

    3 months ago

    Hubdoc is not uploading the coded invoices all morning.

  • G

    Gina

    3 months ago

    Very slow to publish invoices once coded. Sits there with green arrows spinning for a long time - 30minutes+ before publishing

  • I

    Ian

    3 months ago

    Does not offer tax options: continues in circular motion when approved to Xero

  • B

    Bushra

    3 months ago

    Hubdoc not processing anything connection problems

  • S

    Sammie

    3 months ago

    Hubdoc is not publishing

  • M

    Molly

    3 months ago

    invoices failing to process

  • S

    SarahD

    3 months ago

    Hubdoc is not working at all

  • K

    Karl

    3 months ago

    No uploading through Hubdoc available

  • L

    Lisa

    3 months ago

    I am not able to publish invoices. They load but will not publish. When they do eventually get on the system I am told to delete and reload.

  • C

    Carol

    3 months ago

    Nothing is getting published

  • J

    Juliet

    3 months ago

    Hubdoc not publishing to Xero

  • L

    Lindsay

    3 months ago

    Not publishing to Xero - super slow and super laggy as always.

  • H

    Helen

    3 months ago

    Hubdoc is not publishing to xero

  • I

    Inspectron

    3 months ago

    Processing takes a very long time if at all.

  • T

    tracey

    3 months ago

    it is taking a long time to publish and then just fails

  • E

    Emma

    3 months ago

    Hubdoc is not or is very slow at publishing to Xero this morning.

  • S

    Steph

    3 months ago

    Taking ages to publish invoices to Xero, on average around 5 or so minutes a document

  • A

    Anna

    3 months ago

    Hi, Hubdoc is not working, it is not processing invoices/receipts to Xero.

  • D

    Deb

    3 months ago

    Multi page upload is failing "Server Error"

  • S

    Susan

    3 months ago

    Hubdoc is not displaying loaded documents in Review tab. In the all tab tried to code from here but not pulling through customers and tax rates set up in Xero

  • G

    Gordon

    4 months ago

    The only VAT option we are being given is Extracted amount

  • J

    Jo

    4 months ago

    When uploading documents, it says there is a server error.

  • C

    Corey

    4 months ago

    Won't load Xero integration

  • M

    Max

    5 months ago

    Dropping in pdf files into hubdoc

  • L

    Lloyd

    5 months ago

    Gateway timeout repeatedly

  • J

    Jim

    5 months ago

    Phone app (android) wont load

  • F

    Fiona

    5 months ago

    Hubdoc is not publishing to Google Drive and invoices emailed to the hubdoc email address are not arriving on an intermittent basis.

  • C

    Claire

    5 months ago

    I can’t find the receipts that I have emailed into Hubdoc

  • S

    stephen

    5 months ago

    Hubdoc not publishing at all

  • G

    Gary

    6 months ago

    Camera button has disappeared and can no longer take a pic of documents to upload

  • M

    Melissa

    6 months ago

    Super Slow - Takes minutes to load a page

  • S

    Sophie

    6 months ago

    Document upload very slow

  • T

    Tracy

    6 months ago

    Hubdoc not transferring to QBO. Loading wheel spins and keeps going until it times out.

Xero Hubdoc outage history

IsDown has tracked 33 incidents for Xero Hubdoc since started monitoring Xero status in April 2020.

Sign up and check all outage history

Xero Hubdoc outages in the last 30 days

Number of Incidents

0 issues

Last incident

3 days ago

Having problems with Xero Hubdoc? What can you do?

  1. First, stay calm.

    • We know it's stressful when Xero Hubdoc is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Xero Hubdoc already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Xero Hubdoc status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Xero Hubdoc is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
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Stay informed about Xero status changes

IsDown offers an easy way to monitor Xero with maximum flexibility

Major Outages Notifications

IsDown monitors Hubdoc for major outages. A major outage is when Hubdoc experiences a critical issue that severely affects one or more services/regions. When Xero marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Xero status page for minor outages. A minor outage is when Hubdoc experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Xero status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Xero publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Xero and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Xero and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Xero Hubdoc down today?

Xero Hubdoc isn't down. You can check Xero Hubdoc status and incident details on the top of the page. IsDown continuously monitors Xero Hubdoc official status page every few minutes. In the last 24 hours, there were 2 outages reported.

What is the current Xero Hubdoc status?

Xero Hubdoc is currently operational. You can check Xero Hubdoc status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Xero Hubdoc outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Xero Hubdoc slow today?

Currently there's no report of Xero Hubdoc being slow. Check on the top of the page if there are any reported problems by other users.

How are Xero Hubdoc outages detected?

IsDown monitors the Xero Hubdoc official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Xero Hubdoc outage?

Xero Hubdoc last outage was on December 04, 2024 with the title "Global: Hubdoc - Customers are experiencing issues publishing documents in Hubdoc."

Xero not working for you? How do I know if Xero is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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