Outage in Xero

Global: Hubdoc - Customers may experience a delay in publishing documents to Xero

Resolved Minor
March 18, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware customers trying to publish documents to Xero in Hubdoc are experiencing delays. Our team is investigating this with urgency. Status Last Reviewed: 5:28pm UTC
Components affected
Xero Hubdoc
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/18/2025 06:55PM

Our team has resolved the issue impacting customers trying to publish documents to Xero in Hubdoc. We apologise for any inconvenience this has caused.

This was caused by a system error and the team implemented a fix to resolve the issue.

MONITORING about 2 months ago - at 03/18/2025 06:38PM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 6:38pm UTC

IDENTIFIED about 2 months ago - at 03/18/2025 06:16PM

We have identified what is impacting customers trying to publish documents to Xero in Hubdoc.

This is our top priority and we will update you as soon as we can.

Status Last Reviewed: 6:15pm UTC

INVESTIGATING about 2 months ago - at 03/18/2025 05:28PM

We are aware customers trying to publish documents to Xero in Hubdoc are experiencing delays. Our team is investigating this with urgency.

Status Last Reviewed: 5:28pm UTC

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