Outage in Xero
AU: Tax - Some customers are experiencing an issue accessing tax returns.
Resolved MinorIncident Report
Summary AI Generated
A product release caused Australian customers to be unable to access tax returns in Xero's Practice Tools for 28 minutes. The issue was identified as a system problem that prevented tax return access, and the team implemented a fix to restore full functionality.
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.
Components affected
Xero Tax (Australia)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 04/14/2026 11:45PM
Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused.
A product release caused tax returns to become unavailable.
We learn from every incident and put measures in place to prevent issues from happening again.
MONITORING
about 10 hours ago - at 04/14/2026 11:37PM
Our team has implemented a fix and we are currently monitoring the results.
IDENTIFIED
about 10 hours ago - at 04/14/2026 11:24PM
We have identified what is impacting AU customers trying to access tax returns in Practice Tools.
INVESTIGATING
about 10 hours ago - at 04/14/2026 11:20PM
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.
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