Outage in Xero
Global: Xero- some customers may be experiencing issues in Xero
Resolved MajorIncident Report
Summary AI Generated
Xero experienced a major service disruption lasting 34 minutes where some customers encountered errors when trying to access the platform and navigate within it. The issue prevented normal user access and navigation functionality across Xero's services. The technical team identified and resolved the underlying cause, restoring full access to affected customers.
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/06/2026 04:25AM
Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.
IDENTIFIED
3 days ago - at 05/06/2026 03:56AM
We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
INVESTIGATING
3 days ago - at 05/06/2026 03:54AM
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
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