Xero experienced a major service disruption lasting 34 minutes where some customers encountered errors when trying to access the platform and navigate within it. The issue prevented normal user access and navigation functionality across Xero's services. The technical team identified and resolved the underlying cause, restoring full access to affected customers.
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Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.
We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
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