Outage in Xero
Degraded Performance: US Payroll (Powered by Gusto)
Resolved MinorIncident Report
Summary AI Generated
Xero's US Payroll feature, powered by Gusto, experienced degraded performance for approximately 6.7 hours due to an issue on Gusto's side that caused errors when accessing Jobs and Contractors. Gusto identified the root cause, implemented a fix, and confirmed full resolution after a monitoring period.
We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/30/2026 03:36AM
Gusto has advised that they have resolved the issue.
MONITORING
6 days ago - at 09/30/2026 01:35AM
Gusto has implemented a fix and we are currently monitoring the results.
IDENTIFIED
6 days ago - at 09/29/2026 08:57PM
We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.
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