Outage in Xero
US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero
Resolved MajorIncident Report
Summary AI Generated
US Payroll in Xero (powered by Gusto) was completely inaccessible to US customers for approximately 54 minutes due to an issue on Gusto's side. Xero's product team worked directly with Gusto to address the problem. Gusto implemented a fix and fully resolved the incident.
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side.
Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/28/2026 09:23PM
Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check Gusto's Status Page
MONITORING
7 days ago - at 09/28/2026 09:05PM
Gusto has implemented a fix and we are currently monitoring the results.
IDENTIFIED
7 days ago - at 09/28/2026 08:32PM
We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side.
Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.
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