Outage in Xero
Degraded Performance: US Payroll (Powered by Gusto)
Resolved MinorIncident Report
Summary AI Generated
US Payroll in Xero experienced degraded performance for approximately 3 hours due to an issue on Gusto's infrastructure, causing slowness for some US customers. Gusto investigated, implemented a fix, and confirmed full resolution after a monitoring period.
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/02/2026 12:30AM
Gusto has resolved the issue.
MONITORING
4 days ago - at 10/02/2026 12:02AM
Gusto has implemented a fix and we are currently monitoring the results.
IDENTIFIED
4 days ago - at 10/01/2026 09:37PM
We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.
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