Some Xero customers experienced access errors and slow website performance with timeouts for 1.6 hours. The technical team implemented a fix and monitored the results before confirming full resolution. The incident affected the main Xero platform globally.
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Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.
Our team has implemented a fix and we are currently monitoring the results.
We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.
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