Outage in Xero

Global: Hubdoc - Some customers are experiencing delays in publishing documents

Resolved Minor
October 01, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware that some customers are experiencing slowness in Hubdoc and delays with publishing to all destinations. Additionally, some recently created contacts may not be updated in Hubdoc. Our team is investigating this with urgency. Status Last Reviewed: 8.35 am UTC
Components affected
Xero Hubdoc

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/01/2025 09:28AM

Our team has resolved the issue causing delays with Hubdoc publishing and contacts. Our technical team identified this was caused by poor network connectivity and worked to restore service. We apologise for any inconvenience caused.

MONITORING about 1 month ago - at 10/01/2025 09:09AM

Our team has implemented a fix and we are currently monitoring the results.

Status Last Reviewed: 09:09 UTC

INVESTIGATING about 1 month ago - at 10/01/2025 06:07AM

We are aware that some customers are experiencing slowness in Hubdoc and delays with publishing to all destinations. Additionally, some recently created contacts may not be updated in Hubdoc. Our team is investigating this with urgency.

Status Last Reviewed: 8.35 am UTC

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