Outage in Xero

Global: Login - some customers are currently experiencing issues in Xero Blue and are receiving errors after logging into Xero

Resolved Minor
September 16, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware some customers trying to log in and access Xero are experiencing errors. Our team is investigating this with urgency. Status Last Reviewed: 12:44 am UTC
Components affected
Xero

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/16/2025 01:28AM

Our team has resolved the issue impacting some customers trying to access particular pages in Xero. We apologise for any inconvenience this has caused.

A product release caused these errors to become present for our customers, and we rolled this release back to resolve the issue.

We learn from every incident and put measures in place to prevent issues from happening again

MONITORING about 2 months ago - at 09/16/2025 12:57AM

Our team has implemented a fix and we are currently monitoring the results.
We encourage customers to refresh their page in Xero.

Status Last Reviewed: 12:57am UTC

INVESTIGATING about 2 months ago - at 09/16/2025 12:24AM

We are aware some customers trying to log in and access Xero are experiencing errors. Our team is investigating this with urgency.

Status Last Reviewed: 12:44 am UTC

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