Outage in Xero

Asia: Login - some customers are currently experiencing issues logging into Xero

Resolved Major
September 23, 2025 - Started 17 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are aware some Asia customers are experiencing errors trying to login to Xero. Our team is investigating this with urgency. Status Last Reviewed: 11.10 pm UTC
Components affected
Xero
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 09/24/2025 07:24AM

This incident has been resolved.

IDENTIFIED 17 days ago - at 09/24/2025 04:34AM

We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue.

We are investigating with the internet service provider and will update customers as soon as possible.

Status Last Reviewed: <5:06am UTC>

IDENTIFIED 17 days ago - at 09/24/2025 12:38AM

We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue.

We are investigating with the internet service provider and will update customers as soon as possible.

Status Last Reviewed: <12:38am UTC>

INVESTIGATING 17 days ago - at 09/23/2025 11:46PM

Our product team is looking into this, and we’ll provide an update as soon as possible

INVESTIGATING 17 days ago - at 09/23/2025 11:24PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 09/23/2025 11:11PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 09/23/2025 11:11PM

We are aware some Asia customers are experiencing errors trying to login to Xero. Our team is investigating this with urgency.

Status Last Reviewed: 11.10 pm UTC

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