Outage in Xero

Asia: Login - some customers are currently experiencing issues logging into Xero

Resolved Major
September 23, 2025 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware some Asia customers are experiencing errors trying to login to Xero. Our team is investigating this with urgency. Status Last Reviewed: 11.10 pm UTC
Components affected
Xero

Need to monitor Xero outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/24/2025 07:24AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 09/24/2025 04:34AM

We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue.

We are investigating with the internet service provider and will update customers as soon as possible.

Status Last Reviewed: <5:06am UTC>

IDENTIFIED about 1 month ago - at 09/24/2025 12:38AM

We’ve identified some Xero customers in the Philippines may be experiencing errors in Xero due to an internet service connection issue.

We are investigating with the internet service provider and will update customers as soon as possible.

Status Last Reviewed: <12:38am UTC>

INVESTIGATING about 1 month ago - at 09/23/2025 11:46PM

Our product team is looking into this, and we’ll provide an update as soon as possible

INVESTIGATING about 1 month ago - at 09/23/2025 11:24PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/23/2025 11:11PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/23/2025 11:11PM

We are aware some Asia customers are experiencing errors trying to login to Xero. Our team is investigating this with urgency.

Status Last Reviewed: 11.10 pm UTC

Latest Xero outages

Global: Fixed Assets - We are aware customers are experiencing errors when accessing Fixed Assets - 1 day ago
Global: Payroll - We are aware some customers are currently experiencing errors in Payroll - 2 days ago
Global: Some customers are experiencing errors and slowness when accessing Xero - 5 days ago
Global: Some customers are experiencing errors and slowness when accessing Xero - 12 days ago
AU: Bills - Some customers are unable to make batch payments - 15 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook