Outage in Xplenty

Reverse SSH connectivity issue

Resolved Minor
June 19, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Hi All, We are experiencing an issue with our Reverse SSH connections, and the jobs are failing. Action: Investigating the issue
Components affected
Xplenty AWS - US East (N. Virginia)
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/19/2025 10:30PM

RCA:

Initial findings: There seems to have been an issue with our upstream provider, which we're working with them to identify why. The above solution resolves the issue.

MONITORING 4 days ago - at 06/19/2025 09:47PM

RCA: It’s an issue with our upstream provider. The above workaround solution helps to resolve the issue.

Detailed RCA will be shared soon.

IDENTIFIED 4 days ago - at 06/19/2025 08:51PM

The issue has been identified, and please find the fix below to resolve the connectivity issue.


Please delete/refresh the entry on your known_hosts file. You can do either of the following:

Delete the specific line on ~/.ssh/known_hosts file which contains virginia-tunnel.xplenty.com. Make sure to save.

Execute ssh-keygen -R "[virginia-tunnel.xplenty.com]:50683" on the tunnel instance

INVESTIGATING 4 days ago - at 06/19/2025 08:41PM

Hi All,

We are experiencing an issue with our Reverse SSH connections, and the jobs are failing.

Action: Investigating the issue

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