Outage in xsolla

Partial degradation of Login, Launcher and Site Builder services

Resolved Minor
May 07, 2024 - Started 8 months ago - Lasted 39 minutes
Official incident page

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Outage Details

We're experiencing connectivity issues with Login, Launcher and Site Builder services. Some users may face network timeouts. We're investigating this issue and will post an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/07/2024 10:36AM

We can confirm that the issue is now resolved.

The main reason of the incident is connectivity issues between network providers in the US west coast region from 02:05 AM PDT May 7th till 03:03 AM PDT May 7th.

We apologize for the impact and thank you for your patience.

MONITORING 8 months ago - at 05/07/2024 10:11AM

We've implemented the fix and currently monitoring the services.

INVESTIGATING 8 months ago - at 05/07/2024 09:57AM

We're experiencing connectivity issues with Login, Launcher and Site Builder services. Some users may face network timeouts.

We're investigating this issue and will post an update shortly.

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