Outage in xsolla
Payment Processing Issue
Resolved MajorIncident Report
We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.
Components affected
xsolla Pay StationNeed to monitor xsolla outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/16/2025 01:54PM
On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered.
We sincerely apologize for any inconvenience this may have caused.
MONITORING
3 months ago - at 10/16/2025 01:26PM
We are continuing to monitor for any further issues.
MONITORING
3 months ago - at 10/16/2025 01:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 10/16/2025 01:17PM
We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.
Latest xsolla outages
Issue with Steam Silent Authentication - about 1 month ago
Network issues - about 2 months ago
Xsolla Store API Issue - 5 months ago
Xsolla Services Issue - 7 months ago
Xsolla Login Issue - 8 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5450 services available
Integrations with
