Outage in xsolla
Payment Processing Issue
Resolved MajorIncident Report
We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.
Components affected
xsolla Pay StationOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/16/2025 01:54PM
On October 16, 2025, from 5:42 AM PT to 6:19 AM PT, payments were authorized but did not progress to completion. Affected customers saw pending charges without order confirmations, and no payment webhook notifications were sent. After the issue was resolved, all pending payments were successfully completed, and the corresponding webhook notifications were delivered.
We sincerely apologize for any inconvenience this may have caused.
MONITORING
3 days ago - at 10/16/2025 01:26PM
We are continuing to monitor for any further issues.
MONITORING
3 days ago - at 10/16/2025 01:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 10/16/2025 01:17PM
We're experiencing technical issues with payment processing. The issue has been identified and a fix is being implemented.
Latest xsolla outages
Xsolla Store API Issue - about 2 months ago
Xsolla Services Issue - 4 months ago
Xsolla Login Issue - 5 months ago
Network connectivity issues - 8 months ago
Xsolla Store Issue - 9 months ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
