Outage in Yesware
Yesware buttons missing in Gmail for some customers
Resolved MajorIncident Report
We are receiving reports of Yesware buttons missing in Gmail for a number of customers, related to recent Google updates. Our team is investigating this issue and we will post updates as they are available. app.yesware.com is still functioning as expected.
Components affected
Yesware Tracking Yesware Salesforce Sync Yesware Campaigns Yesware Send Later and RemindersNeed to monitor Yesware outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/19/2023 12:58PM
The extension has been approved by Google and a refresh of Gmail should bring back the Yesware toolbar. If the refresh doesn't work, head to chrome://extensions and click the Update version. If the problem continues to persist, please email support@yesware.com and we can assist.
IDENTIFIED
over 2 years ago - at 10/18/2023 07:29PM
The updated Yesware extension has been submitted to Google and is pending Google review. We will update once the extension has been approved.
IDENTIFIED
over 2 years ago - at 10/18/2023 03:24PM
Our engineering team has identified the code that needs to be updated and we are currently running testing in order to submit to Google for approval. We will provide an update once this is submitted to Google for approval.
INVESTIGATING
over 2 years ago - at 10/18/2023 01:28PM
We are receiving reports of Yesware buttons missing in Gmail for a number of customers, related to recent Google updates. Our team is investigating this issue and we will post updates as they are available. app.yesware.com is still functioning as expected.
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