Yesware Emails & Campaigns Issue

The issue has now been resolved and all Campaign data is displaying in dashboards and emails are flowing as intended.

We implemented a fix and so far we are once again seeing Campaign data populate in the dashboards as intended. We are continuing to monitor this situation and will provide an update once we have more information.

We are currently experiencing an issue where Campaign engagement metrics are not appearing on users' Campaign dashboards for campaigns launched after Monday, September 23, 2024. Metrics are also not populating as expected on the Touches summary screen.

It's important to note that this issue is not impacting users' ability to send emails through new or existing campaigns. Furthermore, any campaigns are continuing to record engagement events such as email opens, link clicks, and attachment views.

In the interim, users may view the engagement data collected from their campaigns by navigating to the 'Recipients' tab of the given campaign(s). This can be done so by clicking onto any campaign from the main Campaigns screen and selecting the 'Recipients' tab besides the 'Touches' tab at the top left.

We have identified the root cause of the issue and our development team is currently working towards restoring the campaign metrics. We will provide an update once we have more information and a fix has been deployed.

On Tuesday, September 24, 2024, a malicious actor exploited Yesware's link-tracking system to create deceptive links used in phishing attacks. As a result, Google blacklisted emails containing Yesware.com links with link tracking, along with Campaigns that included malicious content, citing violations of their social engineering policies.

The Yesware development team responded swiftly by blocking the malicious actor, removing the harmful links, and collaborating with Google to restore Yesware.com domain functionality. A small group of users who attempted to send Campaigns during the blacklist period encountered temporary GSuite account deactivations. This appears to users as a Gmail warning stating they have "reached an email limit for sending email." Administrative intervention through the GSuite admin dashboard is required to re-enable these accounts. More instructions on how to re-enable impacted Users can be found below:

https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F2789146%3Fhl%3Den&assistant_id=generic-unu&product_context=2789146&product_name=UnuFlow&trigger_context=a

It’s important to note that your personal sending domain reputation remains unaffected, as the incident was limited to the Yesware.com domain.

Following this incident, we have identified an intermittent issue with the Campaigns feature for both Gmail and Outlook users affected. Reporting dashboards are not loading correctly, and there are some reports of stalled campaigns, and emails not being delivered as expected. Our development team is working to resolve these issues.

Moving forward, we are committed to implementing stricter link validation measures to minimize the impact of similar incidents and ensure faster resolutions.

We are continuing to monitor this issue as we seek to resolve areas impacting Outlook users, the delays in Campaigns as well as inconsistency in the reporting data on Campaigns. We have identified the root cause of the issues with Gmail and have provided instructions on how to resolve them and get emails flowing once more. We will provide an update once we have more information as our development team continues to work on resolving this issue.

We are continuing to monitor this issue as we seek to resolve areas impacting Outlook users, the delays in Campaigns as well as inconsistency in the reporting data on Campaigns. We have identified the root cause of the issues with Gmail and have provided instructions on how to resolve them and get emails flowing once more. We will provide an update once we have more information as our development team continues to work on resolving this issue.

We apologize that we are still seeing issues with the reporting data for Campaigns and emails are being blocked. The development team is still looking into this and we will provide an update once there is more information.

We are continuing to monitor for any further issues.

We apologize that we are still seeing issues with the reporting data for Campaigns and emails are being blocked. The development team is still looking into this and we will provide an update once there is more information.

We are continuing to monitor for any further issues.

The development team was able to identify the root cause and implement a fix for Gmail Users. We are continuing to monitor the situation and will provide more updates once we have more information.

We are currently experiencing an issue where emails sent by Gmail users are being bounced / not delivered by Google. This includes emails sent individually within Gmail as well as those sent through Yesware Campaigns. It also impacts any emails that include tracked links and attachments. Our development team is currently looking into this issue and we will provide an update as soon as we have more information.