Outage in Yesware

Yesware 'Processing Message' Pop-up & Potential Email Duplication

Minor
November 21, 2024 - Started about 1 month ago
Official incident page

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Outage Details

We are currently experiencing an issue where some Outlook users are reporting a pop-up when sending emails using Yesware. Affected users are seeing the message 'Yesware is taking longer than expected', and are prompted to either 'Send Anyway' or 'Don't Send'. Upon selecting 'Send anyway', these users' emails are being sent an additional time, while selecting 'Don't send' moves emails into the users' Drafts folders. At this time, for those affected, we recommend selecting 'Don't send' when prompted by this pop-up and deleting the subsequently created draft copy. This will ensure emails are only sent once. Please note, email tracking is not impacted by this behavior and emails sent will collect engagement data as expected. Our development team is actively looking into this and we will provide an update once we have more information.
Components affected
Yesware Mail Merge
Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 11/21/2024 06:36PM

We are currently experiencing an issue where some Outlook users are reporting a pop-up when sending emails using Yesware. Affected users are seeing the message 'Yesware is taking longer than expected', and are prompted to either 'Send Anyway' or 'Don't Send'. Upon selecting 'Send anyway', these users' emails are being sent an additional time, while selecting 'Don't send' moves emails into the users' Drafts folders.

At this time, for those affected, we recommend selecting 'Don't send' when prompted by this pop-up and deleting the subsequently created draft copy. This will ensure emails are only sent once. Please note, email tracking is not impacted by this behavior and emails sent will collect engagement data as expected.

Our development team is actively looking into this and we will provide an update once we have more information.

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