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Outage in Yext

Customer Portal and Management API Errors in US Environments

Resolved Major
November 05, 2026 - Started 3 days ago - Lasted 38 minutes
Official incident page

Incident Report

Customers using our US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs for approximately 13 minutes, beginning around 10:30 PM ET on November 5, 2026. We identified a network connectivity issue affecting these environments. Service has recovered, and we are monitoring for any recurrence while continuing to investigate the underlying cause.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/06/2026 04:46AM

This incident is resolved.

MONITORING 3 days ago - at 11/06/2026 04:29AM

Customers using our US Production and Sandbox environments experienced errors and timeouts when accessing the Customer Portal and Management APIs for approximately 13 minutes, beginning around 10:30 PM ET on November 5, 2026.

We identified a network connectivity issue affecting these environments. Service has recovered, and we are monitoring for any recurrence while continuing to investigate the underlying cause.

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