Citibank — Transaction imports are delayed

After monitoring Citibank’s connection for the past week, we’ve confirmed that the issue is resolved. 🥳

Good news! Our Direct Import provider has resolved the import delay issues with Citibank, and our stats are already showing a vast improvement. If you're still running into issues, please remove and re-add the connection or follow the prompts to reauthorize the connection. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!

Our Direct Import provider has confirmed that, due to infrastructure constraints with Citi, import delays of up to 3 business days are expected. They're working with Citi to improve this.

Import delays of *4 or more business days* are NOT expected, however. If that's the case for you, please write to help@ynab.com so we can have our import provider take a closer look!

We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.

We're investigating a spike in transactions not importing and/or importing with a significant delay for Citibank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!