Outage in YNAB

Emails delayed (confirmation, password reset, or invitations to YNAB Together, etc.)

Resolved Minor
August 25, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/26/2024 01:32PM

Emails are sending as expected, though note a short delay is still possible as the backlog of requests is resolved. Try your request again if you have not received your originally requested email after an hour (password reset, email confirmation, YNAB Together invitation, etc.). If you cannot request the email again, contact our Support team for help.

MONITORING about 2 months ago - at 08/25/2024 09:53PM

A fix has been implemented and we're monitoring the situation. If you recently requested an email from YNAB you did not receive (password reset, email confirmation, YNAB Together invitation, etc.), please attempt to re-send. If you cannot re-send the email, contact our Support team for help.

IDENTIFIED about 2 months ago - at 08/25/2024 12:20PM

We have identified the issue and are working on a fix. If you are waiting on an email confirmation email, a YNAB Together invitation email, a password reset email, or another confirmation from YNAB, note that you may experience a delay in receiving the message that could be over 24 hours.

INVESTIGATING about 2 months ago - at 08/25/2024 02:15AM

We are currently investigating.

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