Outage in YNAB

American Express UK

Resolved Minor
November 04, 2024 - Started 22 days ago - Lasted 3 days
Official incident page

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Outage Details

We're investigating a spike in connection issues with American Express UK. TrueLayer is aware of the issue and working on it, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Components affected
YNAB TrueLayer
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 11/07/2024 03:35AM

After monitoring the Amex UK connection for the past few days, we’ve confirmed this issue is resolved. If you need more help, write to help@ynab.com!

MONITORING 21 days ago - at 11/05/2024 04:00PM

We're hearing reports of the issue persisting for some users. TrueLayer has asked to try clearing your cookies and cache first, and then trying the Amex UK connection once more. Here are instructions for  Chrome,  Firefox,  Safari, and Edge. If the issue still persists, write to help@ynab.com!

MONITORING 21 days ago - at 11/05/2024 02:35PM

Our direct import provider (TrueLayer) believes the issue with Amex UK is resolved. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!

INVESTIGATING 22 days ago - at 11/04/2024 03:25PM

We're investigating a spike in connection issues with American Express UK. TrueLayer is aware of the issue and working on it, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

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