Outage in Yousign
[Production + Sandbox] - V3 - API - Error on signature request activation in the API
Resolved MajorIncident Report
Since this morning, an error occurs when trying to activate a signature request with the API, in both Production and Sandbox environments.
Our technical team identified that the issue occurs when the header ‘Content-type’: ‘application/json’ is given without any body payload.
As a quick workaround, you can either remove this header, or keep this header and add {} in the body payload.
Our technical team is working on a fix.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/26/2025 11:48AM
This incident has been resolved.
MONITORING
about 1 year ago - at 03/26/2025 11:32AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 03/26/2025 11:05AM
Since this morning, an error occurs when trying to activate a signature request with the API, in both Production and Sandbox environments.
Our technical team identified that the issue occurs when the header ‘Content-type’: ‘application/json’ is given without any body payload.
As a quick workaround, you can either remove this header, or keep this header and add {} in the body payload.
Our technical team is working on a fix.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Latest Yousign outages
Degraded performance on API and App - 4 days ago
Signature processing delays - 12 days ago
V3 - Application and API degradation - about 2 months ago
V3 - Delay on eSignatures (SES, AES) - about 2 months ago
V3 - Application and API instabilities - about 2 months ago
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