Outage in Yousign

Signature Processing Delays Delay in Signature Workflow

Resolved Minor
April 23, 2025 - Started 2 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing delays in processing times for electronic signature/eSeal requests. The signature invitation remains in the 'in progress' status. Rest assured that no data will be lost and that the signature will be correctly applied as soon as this issue is resolved. Our technical team is actively working to resolve the problem. We will keep you updated on progress through this status page. Thank you for your patience and understanding. Start date: 2025-04-23 at 13:55 CEST
Components affected
Yousign APP V2 - https://webapp.yousign.com Yousign API V2 - https://api.yousign.com
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/23/2025 12:45PM

This incident has been resolved.

MONITORING 2 days ago - at 04/23/2025 12:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 04/23/2025 12:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 04/23/2025 12:06PM

We are currently experiencing delays in processing times for electronic signature/eSeal requests.

The signature invitation remains in the 'in progress' status. Rest assured that no data will be lost and that the signature will be correctly applied as soon as this issue is resolved.

Our technical team is actively working to resolve the problem. We will keep you updated on progress through this status page.

Thank you for your patience and understanding.

Start date: 2025-04-23 at 13:55 CEST

Latest Yousign outages

v3 - Error on Editing API-Created Signature Requests from Application - 9 days ago
[Production + Sandbox] - V2 & V3 - Service Disruption - 26 days ago
[Production + Sandbox] - V3 - API - Error on signature request activation in the API - about 1 month ago
V2 and V3 delay - about 1 month ago
[Sandbox] - V3 - API - Signature processing delays - about 2 months ago

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