Outage in Yousign

Signature Processing Delays Delay in Signature Workflow

Resolved Minor

April 23, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing delays in processing times for electronic signature/eSeal requests. The signature invitation remains in the 'in progress' status. Rest assured that no data will be lost and that the signature will be correctly applied as soon as this issue is resolved. Our technical team is actively working to resolve the problem. We will keep you updated on progress through this status page. Thank you for your patience and understanding. Start date: 2025-04-23 at 13:55 CEST

Components affected

Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.com

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/23/2025 12:45PM

This incident has been resolved.

MONITORING 11 months ago - at 04/23/2025 12:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 04/23/2025 12:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 04/23/2025 12:06PM

We are currently experiencing delays in processing times for electronic signature/eSeal requests.

The signature invitation remains in the 'in progress' status. Rest assured that no data will be lost and that the signature will be correctly applied as soon as this issue is resolved.

Our technical team is actively working to resolve the problem. We will keep you updated on progress through this status page.

Thank you for your patience and understanding.

Start date: 2025-04-23 at 13:55 CEST

Latest Yousign outages

V3 - Application and API degradation - 23 days ago

V3 - Delay on eSignatures (SES, AES) - 29 days ago

V3 - Application and API instabilities - 30 days ago

Delay on eSignatures (SES, AES, QES) - about 1 month ago

v3 - Application and API instabilities - 3 months ago

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