Outage in Yousign
V3 - Delay on Qualified eSignatures (QES)
Resolved MinorIncident Report
Summary AI Generated
Yousign experienced a ~23.5-hour delay affecting Qualified eSignature (QES) processing, caused by elevated response times from a third-party identity verification provider. Identity verification and QES signature completion were slower than usual, while SES and AES signature levels remained unaffected. The incident was resolved on July 25, 2026.
We're currently experiencing delays on Qualified eSignature (QES).
These delays originate from one of our identity verification providers, which is currently experiencing elevated response times. As a result, identity verification and QES signature completion may take longer than usual.
All other levels of signature (SES, AES) are not affected.
We sincerely apologize for the inconvenience. Our teams are fully mobilized to monitor the situation and restore normal service as quickly as possible. We will provide updates here as soon as possible.
Components affected
Yousign API V2 - https://api.yousign.com Yousign APP V2 - https://webapp.yousign.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/25/2026 10:53AM
This incident has been resolved.
MONITORING
9 days ago - at 07/24/2026 12:03PM
We are continuing to monitor for any further issues.
MONITORING
9 days ago - at 07/24/2026 11:29AM
We're currently experiencing delays on Qualified eSignature (QES).
These delays originate from one of our identity verification providers, which is currently experiencing elevated response times. As a result, identity verification and QES signature completion may take longer than usual.
All other levels of signature (SES, AES) are not affected.
We sincerely apologize for the inconvenience. Our teams are fully mobilized to monitor the situation and restore normal service as quickly as possible. We will provide updates here as soon as possible.
Latest Yousign outages
V3 - Delay on qualified eSignatures (QES) - 16 days ago
Degradation - 18 days ago
V3 api & app instability - 28 days ago
Delays affecting Signature and eSeal - about 1 month ago
Intermittent slowdowns and errors on the App and API (v3) - about 1 month ago
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