Between 13:32 and 14:07 CET on June 30, 2026, Yousign's signature and eSeal requests experienced increased processing times, affecting both the API V2 and App V2. Requests were delayed but not lost, with all completing successfully throughout the incident. The issue was resolved within 35 minutes, with processing times fully returning to normal.
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Resolved: As of 14:07 (CET), processing times for signature and eSeal requests have fully returned to normal. All requests are completing as expected.
This incident is now resolved. All services are operating normally.
Thank you for your patience throughout this incident.
Since 13:32 (CET), some signature and eSeal requests are experiencing increased processing times. Requests are not lost and continue to complete, though they may take longer than usual to finalize.
All other services are operating normally.
Our engineering teams have identified the issue and are actively working to reduce these delays. We will provide an update as soon as the situation improves.
We apologize for any inconvenience.
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