Outage in Yousign
V3 - Delay on qualified eSignatures (QES)
Resolved MajorIncident Report
Summary AI Generated
Yousign's Qualified eSignature (QES) service experienced a ~5-hour major incident where signed documents could not be retrieved, caused by an outage at a third-party provider. Wallet creation and signature flows remained functional, and other signature levels were unaffected. A fix was implemented and the incident was fully resolved after approximately 5 hours.
We're currently experiencing delays in the processing of some QES eSignature requests.
Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet.
All other levels of signature are not affected.
We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/17/2026 02:03PM
This incident has been resolved.
MONITORING
5 days ago - at 07/17/2026 09:55AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 07/17/2026 09:44AM
We are continuing to work on a fix for this issue.
IDENTIFIED
5 days ago - at 07/17/2026 09:32AM
The issue has been identified and a fix is being implemented.
MONITORING
5 days ago - at 07/17/2026 09:26AM
We are continuing to monitor for any further issues.
MONITORING
5 days ago - at 07/17/2026 09:25AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 07/17/2026 09:12AM
One of our providers is experiencing an outage.
We apologize for the inconvenience and will provide updates as soon as possible.
INVESTIGATING
5 days ago - at 07/17/2026 08:46AM
We're currently experiencing delays in the processing of some QES eSignature requests.
Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet.
All other levels of signature are not affected.
We sincerely apologize for the inconvenience. Our teams are fully mobilized to identify the root cause and implement a solution as quickly as possible.
Latest Yousign outages
Degradation - 6 days ago
V3 api & app instability - 17 days ago
Delays affecting Signature and eSeal - 22 days ago
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