Identity verification unavailable for AES and Verify

This incident is fully resolved. Since 12:11 CEST (10:11 UTC), all identity verification services for Advanced Electronic Signature (AES) and Verify are back to normal.

All requests that were pending during the incident have been successfully processed. No action is required on your side.

To summarize, between 11:20 and 11:53 CEST, our third-party identity verification provider experienced an outage that prevented identity verification steps from completing. Our application and API remained available throughout the incident.

We apologize for the inconvenience and thank you for your patience.

Our identity verification provider resolved the incident at 11:53 CEST (09:53 UTC).

All new identity verification requests for Advanced Electronic Signature (AES) and Verify are now processed successfully. We are currently processing the requests that were pending during the incident, and we expect the situation to be fully resolved within the next few minutes.

We will post a final update once all pending requests have been processed.

Thank you for your patience.

Since 11:20 CEST (09:20 UTC), our third-party identity verification provider has been experiencing an incident affecting its services. The provider is aware of the issue and is actively working on a resolution.

Our application and API remain fully available. However, the following features are currently impacted:
- Identity verification during Advanced Electronic Signature (AES) flows
- Identity document verification through Verify

Signers may be unable to complete identity verification steps until the provider’s service is restored. All other signature levels and features are working normally.

We are closely monitoring the situation with our provider and will share an update as soon as we have more information, or within the next 60 minutes at the latest.

We apologize for the inconvenience.