Outage in YSoft SAFEQ Cloud
Potential issues with a PC client after auto update
Resolved Minor
February 24, 2026 - Started about 2 months ago
- Lasted about 16 hours
Incident Report
Summary AI Generated
A limited number of YSoft SAFEQ Cloud customers experienced error messages and issues with newly added printers not appearing after a recent auto-update of the PC client. The incident was resolved with an automatic fix that applies during the next printer/queue refresh or when users manually synchronize printers from the PC client menu. The resolution was implemented and monitored over approximately 16 hours.
We have received reports that a limited number of customers are encountering error messages related to the recent auto-update and issues with newly added printers not appearing. Most customers updated successfully without impact. Our team is actively investigating and working on a resolution.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 2 months ago - at 02/24/2026 01:00PM
We have received reports that a limited number of customers are encountering error messages related to the recent auto-update and issues with newly added printers not appearing. Most customers updated successfully without impact. Our team is actively investigating and working on a resolution.
RESOLVED
about 2 months ago - at 02/24/2026 01:48PM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/24/2026 02:26PM
We have implemented a fix and are currently monitoring the result. The fix shall apply automatically with next printer / queues refresh or upon user clicking synchronize printers from the pc client menu. alternatively disabling the auto update or restart of affected PC also solves the situation.
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