Outage in YSoft SAFEQ Cloud
Incident - DE Datacenter: Email delivery issue.
Resolved Minor
May 27, 2026 - Started 3 days ago
- Lasted 20 minutes
Incident Report
Summary AI Generated
YSoft SAFEQ Cloud experienced an email delivery issue in their DE datacenter where outbound emails using the default messaging configuration were delayed or undelivered for 20 minutes. The incident affected customers on OTC clusters using the default messaging service, while customers with custom SMTP servers or third-party email providers were unaffected. The engineering team investigated and resolved the issue.
We are currently investigating an issue where emails are not being sent from our DE data center using the default messaging configuration. Notifications, alerts, and other outbound emails relying on this default service are affected and may be delayed or undelivered.**Who is affected:** Customers on OTC clusters using the **default messaging configuration.****Who is not affected:** Customers who have configured their own messaging service (e.g., custom SMTP server or third-party email provider). Email delivery through your own configuration continues to operate normally.Our engineering team is actively working on a resolution.Updates will follow on this channel.
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Latest Updates ( sorted recent to last )
INVESTIGATING
3 days ago - at 05/27/2026 09:49AM
We are currently investigating an issue where emails are not being sent from our DE data center using the default messaging configuration. Notifications, alerts, and other outbound emails relying on this default service are affected and may be delayed or undelivered.**Who is affected:** Customers on OTC clusters using the **default messaging configuration.****Who is not affected:** Customers who have configured their own messaging service (e.g., custom SMTP server or third-party email provider). Email delivery through your own configuration continues to operate normally.Our engineering team is actively working on a resolution.Updates will follow on this channel.
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