Outage in YSoft SAFEQ Cloud
OTC data centre scan to email degraded
Resolved Minor
June 27, 2026 - Started 21 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
**YSoft SAFEQ Cloud – OTC Data Centre Scan to Email Degraded** The SMTP service in YSoft SAFEQ Cloud's OpenTelekomCloud data centre experienced degraded functionality for approximately 5 hours, preventing users from receiving scan-to-email deliveries. The root cause was identified as an issue with the OpenTelekomCloud SMTP service, with scanned documents remaining accessible via the web UI as a workaround during the outage. The SMTP service was restored and confirmed stable after 30 minutes of successful monitoring probes.
We are currently investigating issues with SMTP in our OTC datacentre
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Latest Updates ( sorted recent to last )
INVESTIGATING
21 days ago - at 06/27/2026 11:19AM
We are currently investigating issues with SMTP in our OTC datacentre
IDENTIFIED
21 days ago - at 06/27/2026 12:18PM
We have identified the issue is with the Opentelekom Cloud SMTP service. We are waiting for a response from support. As a workaround you can still download your scan jobs from the web UI.
MONITORING
21 days ago - at 06/27/2026 12:55PM
SMTP service appears to be restored, our monitoring probes are now successful for the past 30 mins. We will continue to monitor the situation
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