Outage in YSoft SAFEQ Cloud
Incident - [DE] Datacenter: SMTP service is degraded
Resolved Minor
July 14, 2026 - Started 4 days ago
- Lasted 2 days
Incident Report
Summary AI Generated
The SMTP service in the German datacenter experienced degradation, impacting Scan to Email functionality and email notifications for YSoft SAFEQ Cloud users. A fix was implemented approximately one hour after the incident began, with the situation moving to monitoring status. The incident lasted just over 50 hours in total.
We're investigating alerts indicating possible degradation of the SMTP server in DE. This may affect Scan to Email and email notifications.We will keep you informed as soon as we know more.Updates will follow on this channel.
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Latest Updates ( sorted recent to last )
INVESTIGATING
4 days ago - at 07/14/2026 09:00AM
We're investigating alerts indicating possible degradation of the SMTP server in DE. This may affect Scan to Email and email notifications.We will keep you informed as soon as we know more.Updates will follow on this channel.
MONITORING
4 days ago - at 07/14/2026 09:56AM
We have implemented a fix for this issue, and are monitoring.We will update further on this channel.
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