Outage in YSoft SAFEQ Cloud
Investigating potential Gateway connectivity issues
Resolved Minor
June 26, 2026 - Started 22 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**YSoft SAFEQ Cloud – Gateway Connectivity Incident (June 26, 2026)** YSoft SAFEQ Cloud experienced Gateway connectivity issues lasting approximately 1.5 hours, during which some clients were affected by Gateway disconnections. The root cause was identified and mitigation actions were rolled out, resulting in the majority of Gateways reconnecting successfully. The incident was resolved after all mitigation steps were completed, with the service moved to monitoring status.
We are currently investigating potential Gateway connectivity issues.
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Latest Updates ( sorted recent to last )
INVESTIGATING
22 days ago - at 06/26/2026 08:31AM
We are currently investigating potential Gateway connectivity issues.
IDENTIFIED
22 days ago - at 06/26/2026 08:41AM
We have identified the issue and are rolling out a mitigation actions. Some clients may experience reconnection (no further impact expected).
IDENTIFIED
22 days ago - at 06/26/2026 08:59AM
We are continuing to work on mitigation actions.
IDENTIFIED
22 days ago - at 06/26/2026 09:17AM
Mitigation continues, we see majority of Gateways already reconnected.
MONITORING
22 days ago - at 06/26/2026 09:33AM
All mitigation actions were carried out and we are currently monitoring the situation.
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