Outage of scan/print jobs in the OTC data center

We see all OTC datacenters impacted, contacting the infrastructure provider support.

We are continuing to work on a fix for this incident, updating the underlying infrastructure, the system shall be getting online in next couple of minutes.

We still keep seeing an unusual amount of load on the underlying infrastructure. We are continuing to work on a fix for this incident.

We are continuing to work on a fix for this incident. At this moment all services seems to be running and accepting connections. PC Clients and MFPs shall start recovering.

We implemented an update of the underlying infrastructure and are currently monitoring the result. The users shall be able to print and scan again.

This incident has been resolved. We keep monitoring for some time until officially closing the incident. We will follow with post mortem as soon as we understand the reasons of the failure.

We are receiving alerts indicating that printing and scanning is impacted in the whole OTC datacenter. The team is investigating, updates will come.

Some scan jobs may fail or take longer to process than expected. Our team has identified limited processing capacity as the cause and is working with the infrastructure provider to increase available resources.We are monitoring the situation closely and will provide updates as soon as more information becomes available.

We have taken steps to address the capacity limitations and are continuing to monitor the system to ensure stability.We will provide further updates if necessary.