Outage in YSoft SAFEQ Cloud
Incident - US / CA Datacenters: Container Permissions Issue
Resolved Minor
August 20, 2026 - Started 7 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**YSoft SAFEQ Cloud** experienced a container permissions issue affecting the web portal's ability to display objects in the US and CA data centers, lasting approximately 2.3 hours. The incident had no impact on customer or end-user environments, though a server restart performed as part of the fix may have caused brief service interruptions and short reconnection delays for PC clients. The issue was resolved after a fix was implemented and servers were restarted, with systems returning to normal under monitoring.
We are investigating alerts that we have received, and the web portal has an issue displaying objects within a container in our US and CA data centers.We will keep you informed as soon as we know more.Updates will follow on this channel.
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Latest Updates ( sorted recent to last )
INVESTIGATING
7 days ago - at 08/20/2026 01:09PM
We are investigating alerts that we have received, and the web portal has an issue displaying objects within a container in our US and CA data centers.We will keep you informed as soon as we know more.Updates will follow on this channel.
IDENTIFIED
7 days ago - at 08/20/2026 01:22PM
This incident has no impact on customer or end-user environments. No action is required. We are actively working to resolve the issue
IDENTIFIED
7 days ago - at 08/20/2026 01:59PM
We are continuing to work on a fix for this incident, and will be restarting servers. While we expect no impact during this restart, customers may experience brief interruptions in service, while connected clients, and secondary gateway access points locally reconnect.
MONITORING
7 days ago - at 08/20/2026 02:53PM
We implemented a fix and are currently monitoring the result.PC clients are recovering so users may experience a slight delay in reconnection
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